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PAYMENT POLICY
What forms of payment do you accept?
Gardner Goods accepts bank wire transfer, direct deposit, cashier's check, company check, personal check, money order.
Visa, Master Card, Discover Card, and American Express payments apply only to retail sales. Resellers, please go the the dealer page for details.
In the event that a payment is insufficient, counterfeit, or untimely, an interest rate of 1.5% per month will be charged as well as the attorney fees and any other costs and expenses incurred in debt collection.
When will my order ship?
With cashier's check, company check, personal check, and money order payments, your order will normally ship within 24 to 48 hours once payment clears.
With credit and debit card, bank wire, and direct deposit payments, your order will usually ship that same day or the next day if the item you ordered is available.
WARRANTY POLICY
Do you offer any warranty?
Yes! Gardner Goods offers a 30-day limited warranty applicable to factory defective parts only. Warranty excludes damage caused during shipping, or damage caused by misuse, abuse, or failure to properly maintain product.
NOTE OF BUYER RESPONSIBILITY:
Buyer must properly maintain product and routinely check fluids and inspect product to ensure all equipment is in proper operating condition and all fasteners are secure before each ride. Buyer also acknowledges that he or she is qualified to operate product, and is in proper physical condition to participate in such activity. Buyer also agrees to assume all risks when operating or allowing others to operate his or her product. If buyer does not feel capable of operating the product, he or she must find professional training for such activity.
*RETURN & REFUND POLICY*
Can I return or trade-in my scooter?
Gardner Goods is not the manufacturer; therefore we are not responsible for factory defects; however, we can accept returns on manufacturer defects ONLY, within 7 days of the day you receive your product, provided the item is in 100% new condition. All items must be returned in their original packaging. You must include with your return all original equipment, components, manuals, cables, documents, packaging, and accessories. You will be charged for the replacement cost of any missing items.
All returns must meet the following terms in order to be eligible for a full refund
* Items must be returned in 100% new, resalable condition, non-assembed, non-fueled, and unused.
* Returns must include all packaging materials, instruction sheets, and manuals
* Packaging materials must not be torn or damaged
* All manuals and warranty registration cards must be returned in unmarked condition
* Return shipment must contain original invoice or copy of original invoice
Prior to any return, you must obtain authorization from a Gardner Goods customer satisfaction specialist. Any unauthorized returns will not be accepted, replaced, or refunded.
*Freight collect and COD packages will not be accepted*
*Customer is responsible for damage or loss during return shipping*
*Federal regulations prohibit transport of products that have been fueled; thus, we cannot accept returns on any fueled scooters, dirt bikes, ATVS, or other fueled products*
Note: Color choices cannot be guaranteed, we do our best to send you the colors you choose and contact you for a second color choice if the color you choose is not available; however, we encourage you to submit second color choices with your order to ensure you will receive a satisfactory color. We cannot accept returns or provide refunds due to product color.
Who pays for shipping to replace a defective item or return product?
The buyer is solely responsible for all return shipping and handling costs on any defective item or returned product. Original shipping and return costs are non-refundable, which includes items originally purchased with free shipping.
Since Gardner Goods is not the manufacturer, we share the shipping cost with the buyer. The buyer pays for shipping the defective item to Gardner Goods and Gardner Goods pays to ship the replacement back to the buyer.
Gardner Goods is a store, and similar to stores like Wal-Mart, we do not send a driver to your home to pick up defective items and we do not reimburse you for the time, effort, and money you spent to get your replacement or refund. Gardner Goods' professional customer satisfaction department will utilize its best effort to replace your item in a timely and efficient manner.
Can Gardner Goods cross-ship my replacement item?
After we receive your return and confirm its condition and contents, we will ship your replacement in a timely manner.
LEGAL STATUS
What if I find out after I purchase my item that it is not legal in my area or has other restrictions at my location?
We will not accept any returns based on unsatisfactory legal status. It is your responsibility to check the legal status of motorized scooters in your area.
You should contact your state and local legislature and local Department of Motor Vehicles for current laws.
SHIPPING
Note: Some items, such as the larger Go-karts, ATVs, and Utility Vehicles may not be able to be delivered to your door and may need to be picked up at your nearest freight terminal depot.
What do I do if my purchase arrives damaged.?
All Gardner Goods shipments are insured for lost shipments and damages; however, regarding damage, it is the buyer's responsibility to document all packaging and product damages so that we can file the insurance claim to get you any replacement parts or replacement product.
You should inspect your item for damages when it arrives. If your item has minor damage, such as a broken headlight or mirror, we can send you out this replacement part. If your item has severe damage, you can refuse the item and once we confirm the item was refused and that the damage was severe, we will send you a replacement item.
When you sign for your delivery, you must document all damage to packaging and product. If you sign the delivery receipt without documenting the product's and packaging condition, it means you are accepting your delivery as is and no insurance claim can be filed for a replacement or replacement parts and you will be subject to replacement costs. Freight driver's know that they must wait for you to inspect your shipment so do not sign the delivery receipt until you have made a thorough inspection.
If you are not sure what to do when you receive your shipment, contact us immediately while the driver is still there at 919-800-7610 and we will assist you so you can be certain you follow the proper insurance procedures.
CANCELLATION POLICY
Can I cancel my order?
Once an ordered is placed to a Gardner Goods sales specialist and payment is received, your order immediately enters our order processing system and is normally shipped within 24-48 hours.
You can cancel your order if it has not been shipped.
If you cancel your order or refuse your order after it has been shipped, you agree to be responsible for the total shipping costs incurred to and from your location, which includes original shipment fees on items ordered during a free shipping promotion.
More Questions?
Please contact a customer satisfaction specialists at gardgood@gmail.com or at 919-800-7610
Remember "Take Pride In Your Goods"
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